FAQ
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When contacting VEPAY technical support (support@vepay.online), provide the vepayid or extid of the transactions and describe the problem.
A payment is stuck
Most payments are processed the day the request arrives. The bank’s processing centre may take up to 3 business days (9:00–18:00). A payment arriving later may roll over to the next day; delays are also possible due to technical issues at the bank or processing centre. Write to support@vepay.online and we will check the payment status.
5xx errors
If a request returns a 5xx error, the transaction never entered processing due to technical issues on our server or yours — such transactions do not reach the bank. We announce scheduled maintenance in advance, but unscheduled outages happen. Check your network infrastructure; if nothing is found, contact support to check the server status.
Duplicate payments
Duplicates occur with several transactions sharing the same vepayid or extid: only one succeeds, the rest are cancelled when entering the bank pool. Use a unique extid per payment and never retry a timed-out request without checking the status first.